Principal Consultant, Beyond20
Erika began her career as a Project Manager and made the leap to IT in 2003 when she led an Enterprise Project Management (EPM) project and established business processes for a growing pharmaceutical company. Since then, she has led multiple EPM and IT Service Management implementations and process improvement projects for both large and small organizations.
Erika is an ISEB Accredited Master ITSM instructor, senior ITIL instructor for Beyond20, and prior adjunct professor at San Diego State University.
She is a skilled writer, blogger, and presenter on a variety of technical and business topics. Erika is passionate about community involvement and has served as President of the San Diego Local Interest Group for the IT Service Management Forum (ITSMF).