IT Service Management

Putting it All Together: Agile & ITIL

Fourth Floor - North May 2, 2016 3:15 pm - 4:15 pm

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Erika Flora

IT organizations today face an onslaught of frameworks, methodologies, and standards, and it can be a daunting process to figure out which ones apply best and how to implement them within your organization. This interactive session will focus on how ITSM can be combined with Agile methodologies and traditional project management to produce high-value IT services—and how you can have fun along the way. Attendees will learn how to use Agile, project management, and ITSM/ITIL best practice in a hands-on format by working through IT service-based projects.