RightStar is a leading provider of ITIL®-based service management solutions for upper-middle market firms and government agencies. As an Elite BMC Software Solution Partner, RightStar develops its own add-on modules and provides consulting, design, and implementation services for BMC Service Desk Express and BMC Remedy ITSM products. RightStar also conducts onsite ITIL assessments and provides strategic recommendations for delivering services to the business more efficiently. In 2011, RightStar was awarded BMC’s ESM North American Solution Provider: Public Sector distinction. For more information on RightStar, visit www.rightstar.com.