The delivery of IT services impacts the “anytime, anywhere” productivity of employees and organizations. IT Service Management (ITSM) solutions from LANDESK enables the consistent delivery and management of IT and business services across the enterprise. LANDESK offers a process driven, automated service management solution that provides visibility across services and systems enabling remediation through to service portfolio management. It offers all the capabilities expected from an enterprise class service management system including ITIL®-verified incident, request, problem, change and knowledge management as well as market leading self service. Available on-premise, in the cloud, or as a hybrid model.
LANDESK Service Desk 7.8:
LANDESK Service Desk: Processes